48-hour return window
If your piece arrives damaged, defective, or is materially different from what was ordered, raise a return within 48 hours of delivery. Because every piece is handcrafted, minor variations in colour, texture, and finish are not considered defects.
How to raise a return
- Email care@vinecraftonline.com with your order number and photos/video of the item and packaging.
- Our team reviews the request within 2 business days.
- On approval, we arrange reverse pickup at no cost to you.
Refund timelines
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method. UPI and card refunds usually reflect within 3 days after processing; bank transfers may take longer.
Non-returnable
- Sale or clearance items.
- Custom or personalised pieces.
- Items with signs of use or missing original packaging.